Support Audit

Review care actions, ticket changes, replies, assignments, exports, and reports.

WorkspaceDashboardCeiling posture

FindFast searchCustomers, licenses, invoices, actions

FlowSmoothFast handoffs and calm loading states

AvailableSupport AuditShared navigation, appearance, keyboard access, and responsive behavior are active.

Support & Customer CareSupport Audit

Review care actions, ticket changes, replies, assignments, exports, and reports.

Overview Tickets Queue Context Replies Notes Assignments SLA Saved Replies Knowledge Base Escalations Exports Reports Audit

Tickets1

customer requests

Open1

active tickets

Urgent0

priority work

Replies2

customer responses

SLA1

response rules

Audit21

care evidence

Customer contextTickets stay linked to customer, license, website, subscription, invoice, product, and delivery records.

Care workflowReplies, notes, assignments, priority, SLA, macros, escalation, and merge actions are persisted.

EvidenceReports, exports, search, and audit capture the support story for later review.

Care controlsWorking support controls with customer, license, billing, delivery, and audit context

RecordsAudit

support_audit_key	event	ticket_key	customer_key	status	created_at
support-audit-1K2	support.ticket.opened	ticket-verification	verification-customer	open	2026-07-03T22:48:56Z
support-audit-SJ	support.ticket.opened	ticket-verification	verification-customer	open	2026-07-03T21:27:07Z
support-audit-21E	support.ticket.opened	ticket-verification	verification-customer	open	2026-07-03T21:11:37Z
support-audit-14I	support.ticket.opened	ticket-verification	verification-customer	open	2026-07-03T20:41:38Z
support-audit-YQ	support.ticket.opened	ticket-verification	verification-customer	open	2026-07-03T20:25:14Z
support-audit-2IQ	support.report.prepared			prepared	2026-07-03T19:57:37Z
support-audit-2FM	support.export.prepared			prepared	2026-07-03T19:57:37Z
support-audit-2CI	support.ticket.merged	ticket-verification	verification-customer	escalated	2026-07-03T19:57:37Z
support-audit-2AQ	support.ticket.escalated	ticket-verification	verification-customer	escalated	2026-07-03T19:57:37Z
support-audit-28Y	support.sla.set	ticket-verification	verification-customer	active	2026-07-03T19:57:37Z
support-audit-25U	support.note.recorded	ticket-verification	verification-customer	recorded	2026-07-03T19:57:37Z
support-audit-22Q	support.kb.created			published	2026-07-03T19:57:37Z
support-audit-1ZM	support.reply.posted	ticket-verification	verification-customer	posted	2026-07-03T19:57:37Z
support-audit-1WI	support.macro.created			active	2026-07-03T19:57:37Z
support-audit-1TE	support.ticket.context_attached	ticket-verification	verification-customer	waiting_customer	2026-07-03T19:57:37Z
support-audit-1RM	support.ticket.priority_set	ticket-verification	verification-customer	waiting_customer	2026-07-03T19:57:37Z
support-audit-1PU	support.ticket.status_changed	ticket-verification	verification-customer	waiting_customer	2026-07-03T19:57:37Z
support-audit-1O2	support.ticket.assigned	ticket-verification	verification-customer	assigned	2026-07-03T19:57:37Z
support-audit-1KY	support.note.recorded	ticket-verification	verification-customer	recorded	2026-07-03T19:57:37Z
support-audit-1HU	support.reply.posted	ticket-verification	verification-customer	posted	2026-07-03T19:57:37Z
support-audit-1EQ	support.ticket.opened	ticket-verification	verification-customer	open	2026-07-03T19:57:37Z

ReadinessCare command state

1Tickets

1Open

1Macros

21Audit

Review care actions, ticket changes, replies, assignments, exports, and reports.

Dashboard details Support Audit Key readouts, next actions, reports, recent activity, and settings for this screen.

Launch postureVisibleReadiness, blockers, runbooks, and evidence stay close to the operator.

RecoveryReadyJobs, retries, incidents, error inbox, and rollback paths are grouped together.

CommandFastDeep routes are hidden from the rail but reachable from command search.

actionOpen true ceilingReview final end-to-end business gates.Open the full workspace from the left menu when needed.

actionReview reliabilityCheck jobs, retries, idempotency, and failed deliveries.Open the full workspace from the left menu when needed.

actionOpen launch gatesReview approvals and blockers.Open the full workspace from the left menu when needed.

actionOpen error inboxReview failures that need operator attention.Open the full workspace from the left menu when needed.

reportOperations reportHealth, incidents, jobs, recovery, runbooks, and signoff.Open the full workspace from the left menu when needed.

reportLaunch reportReadiness, blockers, approvals, evidence, and release status.Open the full workspace from the left menu when needed.

reportRoute mapDirect route inventory for expert review.Open the full workspace from the left menu when needed.

Operations timeline/core/auditOperator actions, recovery changes, incidents, and signoffs.

Evidence/core/launch/evidenceLaunch proof, approvals, exports, and screenshots.

settingRunbook rulesOwners, procedure steps, recovery checks, and approvals.Open the full workspace from the left menu when needed.

settingReliability rulesRetry policy, idempotency posture, and failure handling.Open the full workspace from the left menu when needed.