Customer care

Operate the seller lifecycle through one unified Core workspace while every business action remains in its established authority.

WorkspaceCustomersAccounts and sites

FindFast searchCustomers, licenses, invoices, actions

FlowSmoothFast handoffs and calm loading states

AvailableCustomer careShared navigation, appearance, keyboard access, and responsive behavior are active.

Connected lanes2/8Seller areas linked to live Core records

Records in view2Current records discovered across seller services

Destinations28Canonical seller operation screens

AuthorityExisting Core enginesNo parallel commerce engine introduced

Customer care

Cases, customer context, escalations, and follow-up

Not presentCases

Not presentEscalations

ConnectedTaskscore_control_plane_tasks

Seller lifecycle

A single operating path across the accepted Core commercial authorities.

OfferProducts, plans, pricing, and market availability

AcquireCheckout, customer account, order, and payment

ServeSubscription, license, delivery, and customer care

SettleRevenue posture, balances, payouts, and evidence

Canonical destinations

Every seller action continues in its existing DB-backed Core authority.

Support & CareCustomer cases and care workflowsOpen EscalationsPriority customer follow-upOpen Attention CenterAssigned work and approvalsOpen

Customers details Customer care Key readouts, next actions, reports, recent activity, and settings for this screen.

AccountsCenteredProfile, licenses, websites, subscriptions, downloads, and tickets stay together.

PortalSelf-serviceCustomers need access recovery, license movement, invoices, downloads, and support.

EvidenceTimelineEvery customer action should land on the customer timeline.

actionOpen customer overviewFind account, lifecycle state, and linked records.Open the full workspace from the left menu when needed.

actionOpen customer portalReview self-service purchase, license, and support flows.Open the full workspace from the left menu when needed.

actionReview websitesCheck connected domains, activation state, and drift.Open the full workspace from the left menu when needed.

actionPrepare exportPrepare customer data and evidence bundle.Open the full workspace from the left menu when needed.

reportCustomer reportAccounts, licenses, websites, subscriptions, downloads, support.Open the full workspace from the left menu when needed.

reportPortal readinessSelf-service readiness and missing capabilities.Open the full workspace from the left menu when needed.

Customer timeline/core/customers/timelinePurchases, licenses, downloads, support, and security events.

settingPortal rulesSelf-service behavior, downloads, license movement, and export policy.Open the full workspace from the left menu when needed.