Refresh secure download

Portal Customer 1783979872 · CUSTOMER-SELF-SERVICE-REVIEW-1783979872

Cancelled

RiskmediumRequest classification

ApprovalYesOperator approval requirement

Step-upNoStrong authentication requirement

Actions4Recorded decisions

Request details

Completed

—

Failure reason

Release eligibility could not be confirmed.

Request reference

CUSTOMER-SELF-SERVICE-REVIEW-1783979872

Result reference

—

Reviewed

2026-07-13T21:57:57Z

Source

download

Source reference

DOWNLOAD-SMOKE

Submitted

2026-07-13T21:57:56Z

Customer requested a refreshed secure download.

Self service request cancelCustomer withdrew the download request · Portal Customer

Cancelled2026-07-13T21:57:57Z

Self service request reopenCustomer supplied updated entitlement evidence · Portal Smoke Operator

Pending review2026-07-13T21:57:57Z

Self service request rejectSecure download refresh rejected · Portal Smoke Operator

Rejected2026-07-13T21:57:57Z

Self service request submittedCustomer self-service request submitted. · Portal Customer

Recorded2026-07-13T21:57:56Z

Self service request cancel

Customer withdrew the download request

· Portal Customer · 2026-07-13T21:57:57Z

Self service request reopen

Customer supplied updated entitlement evidence

· Portal Smoke Operator · 2026-07-13T21:57:57Z

Self service request reject

Secure download refresh rejected

· Portal Smoke Operator · 2026-07-13T21:57:57Z

Self service request submitted

Customer self-service request submitted.

· Portal Customer · 2026-07-13T21:57:56Z