Cancel protected subscription

Portal Customer 1783979872 · CUSTOMER-SELF-SERVICE-PROTECTED-1783979872

Completed

RiskhighRequest classification

ApprovalYesOperator approval requirement

Step-upYesStrong authentication requirement

Actions4Recorded decisions

Request details

Completed

2026-07-13T21:57:56Z

Failure reason

—

Request reference

CUSTOMER-SELF-SERVICE-PROTECTED-1783979872

Result reference

SUBSCRIPTION-CANCELLATION-RECORDED

Reviewed

2026-07-13T21:57:56Z

Source

subscription

Source reference

SUBSCRIPTION-SMOKE

Submitted

2026-07-13T21:57:55Z

Sensitive cancellation requires step-up verification.

Self service request completeProtected subscription cancellation completed · Portal Smoke Operator

Completed2026-07-13T21:57:56Z

Self service request approveProtected request approved after identity review · Portal Smoke Operator

Approved2026-07-13T21:57:56Z

Self service request start reviewProtected request entered customer operations review · Portal Smoke Operator

Reviewing2026-07-13T21:57:56Z

Self service request submittedCustomer self-service request submitted. · Portal Customer

Recorded2026-07-13T21:57:55Z

Self service request complete

Protected subscription cancellation completed

· Portal Smoke Operator · 2026-07-13T21:57:56Z

Self service request approve

Protected request approved after identity review

· Portal Smoke Operator · 2026-07-13T21:57:56Z

Self service request start review

Protected request entered customer operations review

· Portal Smoke Operator · 2026-07-13T21:57:56Z

Self service request submitted

Customer self-service request submitted.

· Portal Customer · 2026-07-13T21:57:55Z